Cancellation policy

Purchase Options & Cancellation Policy – The North Poppy
Effective Date: 23/01/26

At The North Poppy, many of our products are created thoughtfully, prepared in small batches, or made to order. For this reason, cancellations and changes are limited and subject to the terms below.

Once an order has been placed, it is considered confirmed. Orders for fresh flowers, made-to-order items, personalised products, and subscription boxes cannot be cancelled or amended once processing has begun, as materials and time are allocated immediately.

For non-perishable items such as stationery, journals, or art prints, cancellations may be requested within 12 hours of placing your order, provided the item has not yet been processed or dispatched. Cancellation requests must be sent via email or our contact form and are not guaranteed until confirmed by us.

Fresh flower orders are non-cancellable due to their perishable nature. Please ensure all details, including delivery date and address, are correct at the time of ordering.

Subscription purchases are billed automatically according to the schedule shown at checkout. You may cancel a subscription at any time before the next billing date to prevent future charges. Once a subscription payment has been processed or an order has been prepared or dispatched, that cycle cannot be cancelled or refunded.

The North Poppy does not accept cancellations due to change of mind once an order is in progress or has been dispatched. We kindly ask customers to purchase mindfully and review all details carefully before completing checkout.

If an order must be cancelled due to unforeseen circumstances on our end, you will be offered a full refund or suitable alternative.

We reserve the right to refuse cancellation requests that fall outside of this policy.

If you have questions about your order before purchasing, please contact us and we’ll be happy to help.