We dispatch once a week, usually mid-week. You’ll get a confirmation email with tracking details as soon as your flowers are on their way.

We do this to keep things slow and intentional. It allows us to give each order our full attention, because overworked and burnt out just isn’t part of how we work. This pace helps us pour more care, more calm, and more beauty into everything we send.

If you need your order to arrive by a certain date, please get in touch before placing it and we’ll do our best to help.

Most of our customers like to receive their flowers for Thursday or Friday, so sending them on Wednesday works best with postal deliveries. We’re also exploring early week dispatches for midweek deliveries.

If it’s urgent or you’d really like your flowers on a specific day, you’re welcome to email us at query@thenorthpoppy.com and we’ll see what we can do, no promises, but we’ll always try.

At the moment, we can’t guarantee exact delivery dates due to our limited dispatch days, but feel free to email us before ordering, and if it’s possible, we’ll try to make it happen.

Right now, we only deliver within the UK. If you’re unsure whether we deliver to your area, just drop us a message.

We offer two types of packaging, depending on what you choose:

• Petal Parcel: Our classic hand-tied bouquet, carefully wrapped and nestled in paper, then placed in a protective upright box - perfect for gifting.
• Poppy Post: A flatter, letterbox-friendly option that arrives ready for you to arrange at home - beautifully wrapped and sealed with care for easy delivery.

Both options are designed to protect your flowers during transit, using as little plastic as possible while keeping everything soft, elegant, and earth-conscious.

Not always and that’s the beauty of it. Flowers are natural products, and we work with what’s fresh and in season. While we’ll stay true to the colour palette and style you see in our photos, occasional substitutions may be made if something isn’t available. We promise to only ever replace with something equally lovely.

Yes, absolutely. You’ll have the option to leave a note at checkout, which we’ll handwrite onto a card and tuck lovingly into your package.

We don’t currently offer collections, but it’s something we’re considering for the future.

We love creating bespoke pieces. Whether it’s a hotel, an intimate wedding, or something more personal, send us an email at query@thenorthpoppy.com with your ideas, we’d love to bring them to life.

Yes! All of our floral bouquets can be set up as a subscription.

Choose bi-weekly or monthly deliveries, with seasonal flowers and gentle wrapping, delivered regularly to your door.

If your fresh flowers order comes in after our weekly dispatch has gone out, it will be sent the following Wednesday. Stationery products are posted out twice a week.

We know it’s a little slower than usual - but it’s a rhythm that helps us stay grounded, thoughtful, and present with every arrangement. Thank you for your patience and for being part of this slower, more meaningful way of doing things.

Fresh floral orders cannot be cancelled due to the perishable nature of the product. Stationery products can be cancelled up until your order is processed, which usually takes 1–2 business days.

We kindly ask for respect and courtesy in all communications, if we feel disrespected in any way, we reserve the right to cancel and refund your order. This helps us maintain the gentle, thoughtful experience we aim to offer with every order.

We may cancel an order if we feel it has been placed or handled without respect or courtesy. Our aim is to keep every interaction gentle and thoughtful, in line with the experience we want to offer. If an order is cancelled by us, a full refund will always be issued.