Introduction
Thank you for choosing The North Poppy for your floral needs. Our goal is to provide fresh and beautiful flower arrangements delivered directly to your door. We use Royal Mail’s Tracked 24 service to ensure that your flowers arrive in the best possible condition. Please review our delivery policy below to understand our procedures and expectations.

Delivery Timings and Expectations

We are committed to ensuring our customers receive the freshest and most suitable blooms according to seasonal availability. Therefore, our delivery schedule currently operates exclusively on Tuesdays, Wednesdays, Fridays and Saturdays facilitated through Royal Mail's Tracked 24 delivery service.

While we strive to meet all expectations, please note that it is 91% likely that Royal Mail will deliver on your selected date, however, this particular issue is outside our control, and as such, we are unable to make any guarantees. 

Please note that during holiday periods or peak seasons, we may extend our delivery dates to accommodate increased demand. Rest assured, we prioritise efficient delivery and will communicate any adjustments to our schedule to ensure a seamless experience for our customers.

Ordering Cut-off Times
To ensure timely delivery, please place your orders by 12:00 PM (noon) 3 days prior to your desired delivery date. Orders placed after this time will be processed for the next available delivery day.

Delivery Instructions

- Bouquets: Our flower bouquets are carefully packaged to ensure they remain fresh during transit. They are delivered in protective boxes to prevent any damage.
- Letterbox Flowers: These are specially designed to fit through standard UK letterboxes, ensuring delivery even if no one is home to receive them. They are packaged to stay fresh and beautiful until opened.

Delivery Tracking
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery through Royal Mail’s tracking system. This service provides updates at key points along the delivery route.

Unsuccessful Deliveries
In the rare event that a delivery is delayed beyond our control, we will do our best to communicate any updates promptly. If your flowers do not arrive within the expected timeframe, please contact our customer service team for assistance.

If you have any questions or concerns about your delivery, please contact us at customerservice@thenorthpoppy.com

Satisfaction Guarantee
Your satisfaction is our top priority. If you encounter any issues with your delivery or the quality of your flowers, please let us know within 24 hours of receiving your order. We will work with you to resolve any problems and ensure you are delighted with your purchase.

Thank you for choosing The North Poppy. We look forward to serving you with our lush and abundant floral arrangements.