HAVE A QUESTION?
Please take a moment to review our FAQs as we aim to provide you with a swift resolution to any queries you may have.

FREQUENTLY ASKED QUESTIONS

Will I receive the same floral arrangement that I see in the picture?

Our arrangements are meticulously crafted to reflect the highest standards of quality and design. However, it's important to note that due to the seasonal availability of flowers, variations may occur in the arrangement you receive compared to the product image. We take great care to ensure that each arrangement is carefully curated with the freshest and most suitable blooms available at the time of your order. Rest assured, while there may be slight differences, the essence and aesthetic appeal of the arrangement will be maintained to provide you with a delightful experience.

Where can I view my sales receipt?

You can conveniently access your sales receipt within your account dashboard. Simply log in to your account, navigate to the 'Order History' section, and you will find a detailed record of your transactions, including sales receipts for each purchase. Should you require any further assistance or have trouble locating your receipt, please don't hesitate to reach out to our customer support team for guidance by emailing customerservice@thenorthpoppy.com. 

How can I return an item?

We understand your concern, however unfortunately, due to the nature of our products being fresh and natural, we do not accept returns. However, our team is committed to ensuring your satisfaction. If you have any issues with your purchase, please reach out to our customer support team, and we will work with you to find a suitable solution or address any concerns you may have.


customerservice@thenorthpoppy.com
Will you restock items indicated as “out of stock?”

We regularly evaluate our inventory to ensure that our offerings align with seasonal availability and demand. Therefore, flowers shown as 'out of stock' may be restocked periodically in accordance with seasonal availability. We recommend checking back regularly or subscribing to our notifications to stay updated on restocks and new arrivals. Our commitment is to provide you with a diverse and fresh selection of flowers reflective of the current season's offerings.

 

Is there a specific delivery timeframe or window for my order, and what options are available for tracking its status?

We are committed to ensuring our customers receive the freshest and most suitable blooms according to seasonal availability. Therefore, our delivery schedule currently operates exclusively on Tuesdays, Wednesdays, Fridays and Saturdays facilitated through Royal Mail's Tracked 24 delivery service.

While we strive to meet all expectations, please note that it is 91% likely that Royal Mail will deliver on your selected date, however, this particular issue is outside our control, and as such, we are unable to make any guarantees. For more information, view our delivery policy here.

Please note that during holiday periods or peak seasons, we may extend our delivery dates to accommodate increased demand. Rest assured, we prioritise efficient delivery and will communicate any adjustments to our schedule to ensure a seamless experience for our customers.

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